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Terms & Condition

Welcome to (the “Website”). These are the terms of use and sale (the “Terms”) for your use of the sites owned, with information relating to the Gya Labs's online store. Please read these Terms of Use carefully as they contain important information including warranty disclaimers and limitations of liability.

  1. In this notice, whenever you see the words 'we', 'us', 'our', gya, 'gya labs' all refers to Gya Labs
  2. These Terms of Trade apply to any purchase of any Products by you from this website which are delivered in the United States, UK or internationally.

We aim to deliver “products” to you at the place of delivery requested by you within the time indicated by us at the time of your order, but we can’t guarantee firm delivery dates or times. Once your order has been accepted, Gya Labs will process your order by packing and arranging for delivery of the goods to you.

Your order will be delivered around 7 business days after it leaves our warehouse. However, depending on your location, it may take up to 15 business days to arrive at your address of choice. Please ensure that the shipping address provided to us at checkout is correct.

We accept no responsibility for deliveries to incorrect or incomplete addresses provided by customers. If you provide an incorrect address and delivery is completed, you will be responsible for the purchase. If you provide an incorrect address and delivery is not completed, the order will be returned to us and you will be responsible for any charges incurred in re-delivering the goods to the correct address.

Risk and title in goods purchased from the Company will pass to you upon delivery of the goods at your nominated delivery address. We accept no responsibility for damage caused to goods after delivery.

Our “Enjoy 15% off + Free Shipping for orders above $70!” promotion applies across our website’s products, and is subject to the period in which the promotion remains active.

1. To submit an order for Products (Order), you must:

  • a. create an account with Gya Labs on this website by registering your details and creating an username and password; and
  • b. complete and submit the online order through your Gya Labs account.

2. Gya Labs reserves the right to refuse any Order. In such case, Gya Labs will notify you as soon as reasonably practicable and refund to you any payment in full.

3. All products ordered are for personal use and gifting only. They must not be resold in any form or any place; Gya Labs reserves the right to take legal action against unauthorised and unofficial sale of goods.

1. All prices on the website are in US dollars and do not include applicable sales taxes. The total cost including any applicable taxes will be displayed during check-out, once you have selected your billing and shipping address. Prices are subject to change without notice.

2. The amount payable to Gya Labs for an Order (Order Amount) will be the total of the following amounts:

  • a. the sum of the price of each Product ordered as indicated on the website at the time of submitting the Order (Product Subtotal);
  • b. the cost of delivery determined in accordance with Delivery stated above, and
  • c. the sum of any other fees which Gya Labs levies from time to time and which you have agreed to pay by providing your electronic consent (e.g. subscription fees).

3. You must pay the Order Amount by credit card at the time of submitting the Order. Gya Labs accepts Visa, Mastercard, American Express, Google Pay, PayPal or Shop Pay.

1. Without limiting Gya Labs's legal rights arising from any failure by you to make a payment in accordance with these Terms of Trade, Gya Labs reserves the right, in its absolute discretion, to take any of the following actions against you if you fail to make such a payment:

  • a. withhold supply and dispose of the Products requested in the Order, and/or
  • b. refuse to deal further with you,
  • c. and Gya Labs will not be liable to you for any loss or damage directly or indirectly resulting from any such action.

2. The Products sold and or information is rendered to you on the understanding that you have sole responsibility for determining the suitability of the Products and its use cases and agree to not hold Gya Labs liable for any damage, injury or claims. You solemnly agree to surrender any such disputes if any, to be resolved as per to the laws and courts of Hong Kong SAR.

3. Subject to the following "No Warranty" clauses and to the fullest extent permitted by law, the liability of Gya Labs for any loss suffered by you as a result of Gya Labs breaching its obligations under these Terms of Trade or other tortious duty (including arising by reason of defects in the Products) is limited to a refund or replacement of the relevant Products.

  1. Subject to the fullest extent permitted by law, Gya Labs gives no warranty in respect of the Products.
  2. For consumers the Products come with non-excludable warranties and guarantees under consumer protection legislation as per Hong Kong SAR, such as that -
    • Gya Labs is the rightful owner,
    • the Products are reasonably fit for their usual purpose,
    • are of acceptable quality, and
    • match any description or sample.
  3. If Gya Labs breaches any of these non-excludable warranties or guarantees, you are entitled, at your option, to a refund or replacement of the relevant Products.
  • If you receive a product different from what you ordered, you have the option of exchanging or refunding it. Only items purchased on the Gya Labs website can be returned to Gya for refund or exchange.
  • Please note that for any cases of returns, we require a Return Authorization Number. Return acceptance is at the sole discretion of Gya Labs as we endeavour to offer a fair return policy in all cases. To receive a Return Authorization Number, please reach us at
  • If you are returning an item(s), please ensure to include all parts and pieces including printed materials in order to be eligible for the refund and to ensure that your returns are received by Gya Labs.
  • The customer is responsible for the shipping costs incurred when sending the items back to Gya Labs. If you received a damaged product, Gya Labs will provide you with a full refund or exchange. Return postage will be reimbursed in case of damaged, defective or incorrectly sent items and a reimbursement will be issued in the original form of payment.
  • Please retain your postal receipt from the shipping carrier until you are certain your parcel has been safely received by Gya Labs. We may need to verify it if we fail to receive your package.
  • We will do our best to process returns within 5-10 business days of receipt and a reimbursement will be issued in the original form of payment.

Where Gya Labs makes a Taxable Supply to you under or in connection with these Terms of Trade or in connection with any matter or thing occurring under these Terms of Trade and the consideration otherwise payable for the Taxable Supply does not include Sales Tax, Gya Labs will be entitled, in addition to any other consideration recoverable in respect of the Taxable Supply, to recover from you the amount of any Sales Tax on the Taxable Supply.

  1. The provision of terms & conditions fall under the jurisdiction of Hong Kong SAR and if any party needs to raise dispute for whatsoever reasons on, this will follow rules & regulations governed by Hong Kong SAR and settled by the courts of Hong Kong SAR.
  2. The Terms of Trade, together with the Order (as accepted by Gya Labs), the Legal Notice on the website and Gya Labs's Privacy Policy constitute the whole agreement between the parties, and supersede all prior discussions and agreements between them.
  3. Orders and these Terms of Trade will be governed by the law applying in the Hong Kong SAR, and the parties irrevocably submit to the non-exclusive jurisdiction of the courts of Hong Kong SAR, and the courts complement to determine appeals from those courts, with respect to any proceedings that may be brought at any time in relation to these Terms of Trade.
  4. The products listed on Gya Labs are not intended to cure, diagnose or treat any medical conditions. Usage of information, products & services on our website is done at your own risk. You comply that the use of information and products provided on this site is given without any liability (incl. damage, injury or claims) on the part of Gya Labs.
  5. The views expressed in Gya Labs have not been evaluated, endorsed or authorized by any other private, public or government entity. Under no circumstances must the information on Gya Labs be substituted for the advice provided by your physician or other health care professionals.
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