Privacy Policy
We'll keep this page updated to show you all the things we do with your personal data. This notice only applies if you interact with Gya Labs in any way (customer or employee) visit our website - desktop or mobile, email, call or write to us. In certain circumstances we may also provide an extra privacy notice, which will always refer to this page.
To be clear, we'll never sell your personal data and will only share it with organisations we work with when it's necessary and the privacy and security of your data is assured.
In this notice, whenever you see the words 'we', 'us', 'our', gya, 'gya labs' all refers to Gya Labs.
Gya Labs is a lifestyle and wellness brand dedicated to natural products. We carry out commercial trading activities via our website www.gyalabs.com where we promote and sell our current brands and products and share details of our new and upcoming brands.
If you have any questions in relation to this privacy notice or how we use your personal data they should be sent to info@gyalabs.com.
Your personal data (any information which identifies you, or which can be identified as relating to you personally for example, name, address, phone number, email address) will be collected and used by us.
We'll only collect the personal data that we need.
We collect personal data in connection with specific activities such as placing an order, conducting research, employment etc.
You can give us your personal data by filling in forms on our website, making a purchase via our website, participating in discussion boards, subscribing to take part in research on our website or other social media functions on our website, entering a competition, promotion or survey or by corresponding with us (by phone, email) or in the future by creating a Gya Labs account.
This personal data may include name, title, address, date of birth, age, gender, employment status, email address, telephone numbers, personal description, photographs, usernames and passwords.
This includes information you give when interacting with us; when you’re placing an order or communicating with us. For example:
- Personal details (name, date of birth, email, address, telephone, etc)
- Financial information (payment information such as credit, debit card or PayPal details)
We may in the future, buy anonymous external data (e.g. census data, Experian MOSAIC, etc) and combine it with your personal data at an aggregated level to build profiles which may help us work out what you're most likely to want to hear from us about and how.
We'll only use your personal data on relevant lawful grounds as permitted by the EU General Data Protection Regulation (from 25 May 2018)/UK Data Protection Act and Privacy of Electronic Communication Regulation.
Your personal data may be collected and used to help us complete your order or request, and also enables us to get to know you better and improve our communications and services with respect to you. Gya Labs processes your data to create accounts, record purchases and manage your loyalty program, among other sales and customer-related site improvements.
Your visits to Gya Labs are associated with cookies and similar technologies to track and collect information so that we can continuously improve your journey on our website. We use cookies about which parts of Gya Labs website and newsletter (including links to other websites) are visited by you.
Your continued use of this website indicates your acceptance of and consent to our use of cookies.
Your privacy is important to us, so we'll always keep your details secure. We'd like to use your details to keep in touch about things that you may be interested in, but we will not do this without your specific consent.
We'll only send these to you if you agree to receive them and we will never share your information with companies outside Gya Labs for inclusion in marketing. (We may however share cookie data with third parties to help with our own advertising targeting). If you agree to receive marketing information from us, you can change your mind at a later date.
Personal data provided to us may also be profiled to help us with advertising targeting. Or we may use your personal data to find online users with a similar profile to yourself who may be interested in our products or services.
We may sometimes use third parties to capture some of our data on our behalf, but only where we are confident that the third party will treat your data securely, in accordance with our terms and in-line with the requirements set out in the GDPR.
We want you to remain in control of your personal data, and feel comfortable doing so. Of course, we’d love to keep in touch with you, but if you change your mind and would like to stop hearing from us, it's as easy to opt out as it is to opt in.
All of our email marketing contains an unsubscribe link which will remove you from our email list immediately. Alternatively you can email us directly at info@gyalabs.com and we'll ensure that you are removed from all mailing lists.
Please note that you will still continue to receive contact from us when required to provide relevant information in relation to services provided by us to you, for example order confirmation, order and delivery updates or feedback on our services.
We may disclose your personal information to Gya Labs group companies and/or to third party service providers who provide services to Gya Labs including data warehousing, credit card processing and e-commerce services, mailing and logistics services, located overseas in Hong Kong, China, Japan, the United States and the United Kingdom. By disclosing personal information to us, you acknowledge and consent to these potential transfers.
We hold your personal information in a combination of electronic and hard copy files. We may store your personal information with third party data storage providers.
We take all reasonable steps to ensure that the personal information we hold is protected from misuse, interference and loss, and unauthorised access, modification or disclosure by the use of various methods, including secure physical and technological storage. Where we provide your personal information to third party service providers, we require them to keep it secure in accordance with relevant data privacy laws and only use or disclose it for the purpose for which it was provided.
Please contact us immediately if you become aware or have reason to believe there has been any unauthorised use of your personal information that we hold.
At any point while we are in possession of or processing your personal data, you, the data subject, have the right to be informed of what personal information we collect and how it is used, as well as the right to object to certain types of data processing such as direct marketing.
In the event that you wish to make a complaint about how your personal data is being processed by us, you have the right to lodge a complaint directly with our data protection representative: info@gyalabs.com
